{"id":129,"date":"2026-08-04T11:34:29","date_gmt":"2026-08-04T11:34:29","guid":{"rendered":"https:\/\/www.emmarelife.shop\/?page_id=129"},"modified":"2026-09-07T10:03:35","modified_gmt":"2026-09-07T10:03:35","slug":"were-here-to-help","status":"publish","type":"page","link":"https:\/\/www.emmarelife.shop\/?page_id=129","title":{"rendered":"We\u2019re Here to Help"},"content":{"rendered":"\n

Have a question about Emmarelife\u00ae, your order, delivery, or product storage? Send us a message and our customer care team will be happy to assist you.<\/p>\n\n\n\n

We aim to respond within 1\u20132 business days.<\/p>\n\n\n\n

Contact Information<\/h2>\n\n\n\n

Customer Care<\/strong>
Email:support@emmarelife.shop<\/p>\n\n\n\n

Order Support<\/strong>
Email:\u00a0support@emmarelife.shop<\/p>\n\n\n\n

Order and Delivery Support<\/h2>\n\n\n\n

For the fastest assistance with an existing order, please include:<\/p>\n\n\n\n

    \n
  • Your order number<\/li>\n\n\n\n
  • The email address used during checkout<\/li>\n\n\n\n
  • A brief description of the issue<\/li>\n\n\n\n
  • Photos of the package or product if it arrived damaged<\/li>\n<\/ul>\n\n\n\n

    Product Questions<\/h2>\n\n\n\n

    Our customer care team can assist with general product information, storage instructions, ingredients, availability, and ordering.<\/p>\n\n\n\n

    For questions about whether Emmarelife\u00ae is appropriate for your individual dietary or medical needs, please speak with a qualified healthcare professional.<\/p>\n\n\n\n

    Medical Questions<\/h2>\n\n\n\n

    Emmarelife\u00ae is a medical food intended to be used under medical supervision. Our customer care team cannot provide medical advice, diagnose a condition, or recommend an individual treatment plan.<\/p>\n\n\n\n

    If you are experiencing a medical emergency, contact your local emergency services immediately.<\/p>\n\n\n\n

    Business Hours<\/h2>\n\n\n\n

    Monday\u2013Friday
    9:00 AM\u20135:00 PM<\/p>\n\n\n\n

    Messages received outside normal business hours will be reviewed on the next business day.<\/p>\n\n\n\n

    Before You Contact Us<\/h2>\n\n\n\n

    You may find an immediate answer in our FAQ section, including information about:<\/p>\n\n\n\n

      \n
    • Product storage<\/li>\n\n\n\n
    • Medical foods<\/li>\n\n\n\n
    • Ingredients and certifications<\/li>\n\n\n\n
    • Shipping and delivery<\/li>\n\n\n\n
    • Emmarelife\u00ae product differences<\/li>\n<\/ul>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Have a question about Emmarelife\u00ae, your order, delivery, or product storage? Send us a message and our customer care team […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":16,"footnotes":""},"class_list":["post-129","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=\/wp\/v2\/pages\/129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=129"}],"version-history":[{"count":3,"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=\/wp\/v2\/pages\/129\/revisions"}],"predecessor-version":[{"id":210,"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=\/wp\/v2\/pages\/129\/revisions\/210"}],"wp:attachment":[{"href":"https:\/\/www.emmarelife.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}